‘Our hearts go out to all the employees and crew members of Crystal Cruises as they have been a longstanding member of the cruise industry family and, although they are competitors, we have always been impressed with their outstanding brand and professionalism,’ Ann Chamberlin, VP sales for Scenic Group USA, wrote in a recent email to travel advisors.
‘We understand that those of you who have booked clients on these canceled cruises are experiencing distress of your own by not being able to deliver on the promises of someone’s dream vacation for reasons of which you have no control. All of us at Scenic would like to propose a solution that we feel can mitigate the impact this news has had on you and your clients,’ the email continued.
Crystal passengers whose travel plans are impacted can get up to $750 per person off a Scenic river cruise or up to $1,000 per person off an ocean cruise. Scenic also is offering a reduced deposit of $250 per person on river cruises. Details are here.
As well, Scenic will pay travel advisors a 2% bonus commission for bookings coming from existing Crystal clients. This offer is valid through March 31.
Scenic reported a ‘very positive’ response from travel advisors.
‘The whole Scenic booking process was great and the booking agents who helped me were amazing,’ said Bob Papkin of Bob’s Ultimate Travel LLC. ‘The air department found a better deal for my clients than my usual air sources, and they were extremely knowledgeable. Scenic had the whole rebooking done in 30 minutes, and my clients saved an additional $2,000 and they are thrilled.’
Scenic Group includes Emerald Cruises, Scenic Luxury Cruises & Tours, Mayflower Cruises & Tours and Evergreen Tours.