This reassures travelers that Princess will ‘make it right’ for any on board service that did not meet their expectations. This may include, but is not limited to, on-board credits, future cruise credits or refunds.
‘Book with Confidence’ expanded
Princess is also expanding its ‘Book with Confidence’ policy which now allows travelers the flexibility to change their vacation plans 30 days prior to day of departure, receiving cancellation fees as a future cruise credit. This option is available for bookings made through March 2, 2021, on voyages departing through October 2021.
‘During this time, we’re all dreaming about our next cruise vacation and experiencing the wonder of new places, people and cultures,’ said Deanna Austin, chief commercial officer, Princess. ‘When we set sail again our guests can feel at ease with the promise of a great cruise vacation, and the flexibility of adjusting their bookings if their plans change.’
And vacation protection
The line also offers ‘Princess Vacation Protection’ that provides full vacation protection in the form of a future cruise credit or a reimbursement of the normally nonrefundable cancellation fees, depending on the reason for changed plans. This program also covers passengers during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which gives a pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions.