Crystal Cruises’ Miami-based SVP Marketing and Sales Carmen Roig has written to travel partners in Australia and New Zealand saying it is ‘business as usual’ following the closure of the Sydney regional office in April.

Weathering the pandemic

As reported here, the decision to replace SVP and MD Australasia Karen Christensen — who opened the office three years ago after taking over from representative Wiltrans International — with Genting’s local team followed a review of its business around the world to ensure it would weather the coronavirus pandemic. 

Brigita Devries reports to Michael Goh 

Brigita Devries, VP sales and marketing Australia and New Zealand, who headed up Dream Cruises and Star Cruises, reports to Michael Goh, president of Dream Cruises and head of international sales for Genting Cruise Lines.  

‘The Australia-based reservations team, including operations manager Wanda Ferrand and reservations consultant Michelle Tomkinson, remains the same,’ Roig said.

She said Crystal’s sales team now includes Genting Cruise Lines sales managers Andrew Loving and Natalie Freeman who will work with the Australian industry, while Aaron Eilers will work with New Zealand travel agents.

Leonie Fraser, marketing manager, will be the primary contact for all marketing, media and public relations.

Support and service

‘As always, Crystal’s team around the world is committed to providing you the very best support and service,’ Roig said.

‘I thank you for your understanding during this time of transition and look forward to the many journeys and successes we will share together.’