‘Wichita has been home to our knowledgeable and engaging team on the phones who are dedicated to helping advisors make their clients’ dreams a reality,’ Azamara President Carol Cabezas said. ‘Opening a dedicated office here is a testament to our commitment to delivering the best service to our guests and advisors.’
Azamara executives came together in Wichita to celebrate the opening of the contact center, which is dedicated to providing faster and more responsive service to travel advisors and passengers. The center is also implementing new systems to ensure prompt delivery of information, including callback services.
Over the past months, Azamara’s contact center team has tripled in size internationally with in-market reservation agents supporting the US, UK, Australia and EMEA markets.
Azamara’s new website and trade portal will allow access to the new Versonix Seaware Touch booking platform. The line said passengers and travel partners can expect a smooth and seamless booking process as the new reservation system is completely integrated with the updated Azamara website and Azamara Connect.